FRECUENTLY ASKED QUESTIONS

Who can guide me in choosing my treatments?

Our spa receptionist will help you plan the perfect spa experience, including the best order in which to enjoy your treatments.

What is the Cancellation Policy?

Twenty-four hour (24) notification is required for all canceled or changed spa and salon appointments to avoid a 50% cancellation fee. Missed appointments will be charged 100% of service fee.

What if I have some physical ailment, disability or allergies?

Please notify the spa receptionist at the time you are making your appointments and your therapist at the beginning of your treatment. You will be informed if treatments are not recommended

Should men shave before a facial?

Shaving is recommended but please be sure to do so at least two hours prior to your scheduled appointment.

Should I shave my legs before my massage or body treatment?

Shaving is recommended but please be sure to do so no less than four hours prior to your scheduled appointment. Certain products may irritate newly-shaven skin.

SectionTeen Policies

Young adults between the ages of 12–17 must be supervised by parent or guardian while participating in Spa Services including massage and body treatments and facials.

SectionWhat does Restylane® do? How is it different from Botox®?

Restylane® is very effective in smoothing out and filling in bothersome wrinkles and lines, particularly in the lower part of the face. It has several advantages over other filler-type materials such as collagen; it lasts longer and causes very little adverse reaction. It is easy to administer (injected through a small needle), and once its effectiveness has diminished six months to a year later, the body safely absorbs it.

Restylane® and Botox® (botulinum toxin) often are used in a complementary fashion. While Restylane® is best for the lower face, Botox® is great for wrinkles that occur in the upper face – crow’s feet or the vertical frown lines between the eyebrows – because it paralyzes muscle and nerve endings, stopping the skin from wrinkling.

If I have Botox® or Restylane®, how often would I need to repeat the injections?

Botox® lasts about three to four months, and the treatment can be repeated as needed. When it wears off, you will begin to notice increased muscle action and some reformation of the wrinkles. It appears that with repeated use, the effect of Botox® becomes longer lasting.

Restylane® injections last for about six months, and can also be repeated as needed.